On this page you might find the answer to your technical problem.
If the matter is not listed here, please do not hesitate to use Contact Us. We are always at your service.
Should you discover an error in the database, or believe that your problems are caused by an error, we would appreciate very much that you notify us via Contact Us.
For definitions of particular words and terms within trade or data, please visit our Glossary page.
Account, Browser, Cookies, Password, Protect your account,
Why can't I log into my account?
There could be several reasons for not being able to log-in to your account.
- The username and/or password are incorrect. Have you forgotten your password?
- Your account as Registered User or Dragonicum Member has not yet been activated
- Your browser is caching the website
- Your browser does not accept cookies
The username and/or password are incorrect. Have your forgotten your password?
In Log-in, click »forgotten my password«, fill in your email address (from your profile) in the form, and we will send you a new password.
Your account as Registered User or Dragonicum Member has not yet been activated
Contact Us if your application has not been responded to
Your browser is caching the website
You can solve this problem with clicking the refresh button (or press F5) on your browser after log-in with username and password.
How do I cache my browser?
Mozilla Firefox, with useful information and definitions:
Netscape 4.x for Windows or Mac
Internet Explorer 5.x for Windows
Internet Explorer 6.x for Windows
Your browser is not accepting cookies
a) What are cookies?
c) Disabling/enabling cookies
d) Expiration of cookies
e) How to delete cookies
a) What are Cookies?
A cookie is a text-only string of information that a Web site transfer to the cookie file of the browser on your computer’s hard disk. It can help the Website to remember who you are, but it cannot be used by them to identify you.
Cookies are in fact only data, and not program codes. Meaning, that they cannot erase or read information from the user's computer. However, cookies allow for detecting the Web sites viewed by a user on a given site or set of sites. This information can be collected in a profile of the User. Such profiles are often anonymous, meaning - they do not contain personal information of the user (name, address, etc.). More precisely, they cannot contain personal information unless the user has made it available to some sites.
There are Sessions Cookies – they remain in the cookie file of your browser until you leave the Website. And there are Persistent Cookies which is stored in your computer and will remain in the cookie file of your browser. The storage period will depend on the lifetime of the specific cookie. There are even Third Party Cookies which serve cookies on others Website. Some are used to count the number of anonymous users the Website – by the third parties. And at last, there are Web Beacons, which merely are used to track effectiveness of a particular campaigning, collect information about of pages that are being viewed, and count users.
Cookies also allow us to calculate the aggregate number of visitors to our web site and which parts of the web site that are most popular. This will help us gather feedback in order to constantly improve our web site and our services.
Cookies will not allow us to gather any personal information about you, and we do not generally store any personal information that you provide to us in your cookies.
c) Disabling/Enabling Cookies
There are several ways to mange your cookies. You can in fact decide to accept or decline cookies by modifying your browser setting. You can also set-up your browser to warn you every time a cookie is sent, and review the cookie before you decide whether or not to accept it.
If you use different computers to access our website, remember to adjust each browser to suit your cookie preferences.
It is simple to adjust the browsers, but different ways – depending on the versions and the browser soft wares. If you do not know how to adjust them, you could select “cookies” from the Help function in your browser for information on how to manage your cookie settings.
Remember also, some of our site services require cookies. If you disable them on your browser, you may not be able to use, access or participate in such site services fully or maybe not at all.
To enable cookies, follow the instructions below for the browser version you are using Mozilla Firefox (1.0 final release and earlier)
Netscape 7.1/Mozilla 5.0
Microsoft Internet Explorer 6.0+
Microsoft Internet Explorer 5.x
Microsoft Internet Explorer 4.x
Netscape Communicator 4.x
d) Expiration of Cookies
Cookies expire, and are therefore not sent by the browser to the server when under the following conditions:
(The third condition allows a server or script to explicitly delete a cookie)
e) Deleting Cookies
You can in a simple way also delete any cookie that has been installed in the cookie folder of your browser. It is simple to delete cookies, but different ways – depending on the versions and the browser soft wares. If you do not know how to delete them, you could select “cookies” from the Help function in your browser for information on how to manage your cookie settings.
An example below, for those of you using Mozilla Firefox:
Still trouble with log-in?
Contact Us, or use Log-in's »Trouble Signing In«
Beware of scam emails with requests for your private and sensitive information, including password and username. Dragonicum will NEVER send you emails with requests for such information! Should you receive such emails, Contact Us!
If you stay inactive for more than 20 minutes in your account, you will authomatically be logged-off. This, for protecting your account if you should leave your computer unattended.
For protecting your account against hackers, and also against unauthorized use if you should leave your computer unattended.